(Last updated: November 2025)

Who We Are

Hello! We’re The Dog Nonna, run by Parminder Southcott, trading as The Dog Nonna, based in the UK.

Our website address is: www.thedognonna.com

Registered business address: 
41 Wear Barton Road
Countess Wear
Exeter
Devon
EX2 7EH

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and look after your information when you visit our website, book a call, or purchase a course.

1. What This Policy Covers

This policy explains:

• What personal data we collect about you
• How and why, we use it
• How we keep it safe
• Your rights under UK data protection law (UK GDPR and the Data Protection Act 2018)

2. Information We Collect

We may collect and process the following types of personal information:

When you visit our website:

• IP address, browser type, and general usage data (via cookies see our Cookie Policy).

When you contact us or book a service:

• Name, email address, and phone number.
• Payment details (processed securely via Stripe –  we never store full card information).
• Details about your dog(s) or training goals if you choose to share them.

When you subscribe or download resources:

• Email address and name (to send you what you’ve requested).

We only collect the information we genuinely need to provide our services and improve your experience.

3. How We Use Your Information

We use your information to:

• Deliver the services you’ve booked (calls, courses, or resources).
• Process payments and send receipts.
• Respond to enquiries and provide support.
• Send updates, newsletters, or offers (only if you’ve opted in).
• Improve our website and services.

We will never sell or share your data with anyone for marketing purposes.

4. How We Store and Protect Your Data

Your information is stored securely using reputable, GDPR-compliant platforms such as:

• Our website provider (WordPress])
• Stripe for payments
• Mailerlite or similar for email communication

We take appropriate technical and organisational measures to keep your data safe, including encryption, password protection, and access control.

5. How Long We Keep Your Data

We only keep your personal data for as long as it’s needed:

• Enquiries and emails: up to 12 months after our last contact
• Payment and purchase records: 6 years (for legal/tax reasons)
• Mailing list data: until you unsubscribe

6. Your Rights

You have the right to:

• Access the data we hold about you
• Ask us to correct or delete it
• Withdraw consent for marketing at any time
• Complain to the Information Commissioner’s Office (ICO) if you believe your data hasn’t been handled properly

You can contact the ICO at www.ico.org.uk.

To make a data request, please email: support@thedognonna.com

7. Cookies

We use cookies to make our website work smoothly and to understand how visitors use it. You can manage your cookie preferences in your browser settings. See our Cookie Policy for more detail.

8. Changes to This Policy

We may update this policy occasionally to reflect changes in the law or how we operate. Updates will always be posted on this page with a new “last updated” date.

Cookie Policy

(Last updated: November 2025)

Welcome to The Dog Nonna’s Cookie Policy

We know cookies aren’t the most exciting part of your day, but they help us make our website work properly, give you a better experience, and understand how people use it. This policy explains what cookies are, which ones we use, and how you can manage them.

1. What Are Cookies?

Cookies are small files that are stored on your computer, phone, or tablet when you visit a website. They help the site remember your preferences, improve functionality, and sometimes collect information about how you use the site.

Cookies don’t give us access to your personal data unless you provide it voluntarily (for example, when signing up for a course or newsletter).

2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

• These are necessary for the website to work properly, such as logging in to your account, booking a call, or accessing a course.

Analytics Cookies

• These help us understand how visitors use our site, which pages are popular, and where improvements can be made.
• Example: Google Analytics

Marketing/Advertising Cookies

• These are only used if we run campaigns or social media pixels. They help us show relevant information and measure the success of our marketing.
• Example: Meta/Facebook Pixel

3. Third-Party Cookies

Some services we use may set cookies through our site (like Stripe for payments or Mailerlite for emails). These third parties have their own privacy policies – please check their websites for details.

4. Your Cookie Choices

You can manage cookies in your browser settings. Most browsers allow you to:

• See what cookies are stored
• Delete cookies
• Block or limit cookies

Please note that blocking some cookies may affect your experience on our website or prevent certain features from working.

We also display a cookie consent banner when you first visit the site so you can choose which types of cookies to accept.

5. Changes to This Cookie Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.

6. More Information

For more details on how we handle your personal information, please see our Privacy Policy.

If you have questions about our use of cookies, privacy Policy or your data, please contact in writing, at:

Email: support@thedognonna.com
Address: 41 Wear Barton Road, Countess Wear, Exeter, Devon, EX2 7EH
Website: www.thedognonna.com