Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Website Terms & Conditions of Use
(Last updated: November 2025)
Welcome to The Dog Nonna! These terms explain how you can use our website safely, what we expect from you, and what you can expect from us. Please take a moment to read them by using our website, you agree to these terms.
1. Who We Are
This website is operated by Parminder Southcott, trading as The Dog Nonna, based in the UK.
Website: www.thedognonna.com
Business address:
41 Wear Barton Road
Countess Wear
Exeter
Devon
EX2 7EH
We provide educational content, online courses, blogs, and booking services for dog parents.
2. Using the Website
When using our website, you agree to:
- Use it only for lawful purposes
- Treat the website, content, and other users with respect
- Not try to access areas you’re not permitted to use or interfere with the site’s functionality
You may not:
- Copy, reproduce, or distribute our content without permission
- Post anything harmful, offensive, or illegal
- Attempt to hack, bypass, or disrupt the website in any way
3. Intellectual Property
All content on this site including text, images, videos, logos, and downloadable materials belongs to The Dog Nonna, unless otherwise stated.
You may view, download, or print content for personal, non-commercial use only. Any other use requires written permission.
4. Content Accuracy
We aim to provide helpful, accurate, and up-to-date information about dog care and training. However:
- All content is educational only and not a substitute for veterinary advice or professional training guidance.
- We cannot guarantee accuracy, completeness, or results.
Please use your judgment and consult a qualified professional if needed.
5. Third-Party Links
Our website may include links to other websites for convenience or reference. We are not responsible for the content, privacy, or practices of these third-party sites.
6. Liability
The Dog Nonna, its employees, or partners are not liable for:
- Any loss, injury, or damage resulting from the use of our website or applying our content
- Technical issues that prevent access to the site or courses
- Errors or omissions in content
You use the website at your own risk.
7. Booking & Purchases
- For courses or calls purchased via the website, please see our Booking & Course Terms and Conditions and Returns/Refund Policy.
- By purchasing or booking, you agree to those specific terms in addition to these website terms.
8. Privacy & Cookies
Your use of the website is also subject to our:
- Privacy Policy
- Cookie Policy
Please review them to understand how we collect and use your information.
9. Changes to These Terms
We may update these Terms & Conditions occasionally. Any changes will be posted here with a “last updated” date. Continued use of the site after updates means you accept the new terms.
Booking & Course Terms and Conditions
(Last updated: November 2025)
Welcome! These terms explain what happens when you book a call or purchase a course with The Dog Nonna. By booking or buying, you agree to these terms.
1. Who We Are
This service is provided by Parminder Southcott, trading as The Dog Nonna, based in the UK.
Website: www.thedognonna.com
Business address:
41 Wear Barton Road
Countess Wear
Exeter
Devon
EX2 7EH
2. Booking a Call or Consultation
- Calls are booked and paid for via the website using Stripe.
- You may reschedule up to 24 hours before your appointment.
- If you cancel or miss a call with less than 48 hours’ notice, the payment is non-refundable.
- Calls may be conducted via video or phone, and you are responsible for providing a suitable environment for the session.
3. Purchasing Courses
- Courses are digital, and you will have immediate access upon purchase.
- Once access is granted, all course purchases are non-refundable.
- Please ensure you have the appropriate device, internet connection, and software to access the course.
4. Access and Account Responsibility
- Your login credentials for courses are personal. Please do not share them with others.
- You are responsible for keeping your account information secure.
- The Dog Nonna is not liable if another person accesses your course using your credentials.
5. Your Responsibilities
- You are responsible for your dog’s safety, wellbeing, and comfort when completing any training, exercises, or activities.
- You should supervise your dog at all times and ensure that all activities are suitable for your dog’s age, breed, and health.
- The guidance provided is educational and designed to support learning; it is not a substitute for veterinary care or professional behaviour advice.
6. Disclaimer of Results
- Every dog is unique. While we provide practical, evidence-based guidance, results cannot be guaranteed.
- The Dog Nonna accepts no liability for injury, damage, or loss arising from following the content.
7. Payment
- All payments are processed securely via Stripe.
- Prices are as stated at the time of purchase. We reserve the right to change prices for future courses or bookings.
8. Intellectual Property
- All course content, materials, and resources belong to The Dog Nonna.
- You may use these materials for personal learning only. Copying, sharing, or distributing content without permission is prohibited.
9. Changes to Terms
We may update these terms occasionally. Any changes will be posted on this page with a new “last updated” date. Continued use of courses or booking services constitutes acceptance of the new terms.
Accessibility Statement
(Last updated: November 2025)
At The Dog Nonna, we want everyone to enjoy our website and resources. We’re committed to making our online content as accessible and user-friendly as possible.
Our Commitment
- We strive to meet accessibility standards for all users, including those with visual, hearing, motor, or cognitive impairments.
- We use clear text, readable fonts, and structured headings to make content easy to navigate.
- Images include descriptive text where possible, and videos include captions or transcripts when appropriate.
What You Can Do
- Most browsers and devices include accessibility features (text resizing, high contrast, screen readers).
- If you encounter difficulties accessing any content, please contact us and we will do our best to provide an alternative solution.
Ongoing Improvements
Accessibility is an ongoing process. We review our website regularly and make updates to improve usability and accessibility for everyone.
Contact
If you have feedback or need assistance, please contact, in writing:
Email: support@thedognonna.com
Address: 41 Wear Barton Road, Countess Wear, Exeter, Devon, EX2 7EH
Website: www.thedognonna.com